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Webbs of Lincoln Limited Privacy Policy

Thank you for visiting our website and showing interest in our products and services. Your privacy is important to us and we want you to know how we use and share your personal information. This Policy describes how Webbs of Lincoln Limited handles your personal information, including when and why it is collected, used and disclosed and how it is kept secure. Our contact details are located at the end of this Policy if you wish to amend or view your personal information or to make a complaint. This policy may change, so please check this page from time to time to ensure that you're happy with any changes.

We may change this Privacy Policy and we will tell you when the notice was last updated, so you can read it if it has changed since your last visit to our website. This Policy was last updated on November 11th 2019

2. WHO WE ARE
2.1 Owner & Data controller. Webbs of Lincoln Limited. 117-121 Portland Street, Lincoln, LN5 7LG.    

3. TYPES OF DATA COLLECTED

3.1 We may collect and process the following personal information about you

Personal information you give to us: This is information that you give to us by entering information via our websites, our social media pages or by speaking to us by phone, email or otherwise and is provided entirely voluntarily. The information you give to us   includes your name, contact details (such as home and mobile telephone numbers, email    address and home address), enquiry details and your opinion of our products.

Personal information we collect about you:

We may automatically collect the following personal information: our web servers store as standard, details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website and the Internet protocol (IP) address assigned to you by your internet service. We collect some of this information using cookies. We may also collect any personal information which you allow to be shared that is part of your public profile on a third part social network.

Cookie

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More info

Google Analytics

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We make use of a tool from Google called Google analytics which tells us about the way people are using this website. It uses cookies to detect that someone has been to the site before, so that we can see how often people return to the site, how long they stay, and where on this website they tend to go. We use this to try to work out what kind of experience they're having on the site, so we can make it better. Google Analytics sets cookies to help us accurately estimate the number of people visiting this website, and let us see how they're moving around the site. We use this when we make decisions on the type of content we create and how we structure the site. .

Click here for an overview of privacy at Google

For more information about Google Analytics and the cookies it sets, please take a look at this breakdown of their cookies.

Session Cookies

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Session cookies only last for the duration of a user's visit to a website. Session cookies help improve the functionality of website by passing information on from one page to another. For example, if you log in to our website, session cookies are used to keep you logged in. This cookie is deleted when you close your browser.

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AddThis Cookie

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AddThis is used to give visitors the option to recommend our website content on social networks such as Facebook and Twitter. You will see icons on the top and bottom of each of our web pages.

AddThis privacy policy

Where can I find more information about cookies, and how do I turn cookies off or delete cookies?

Find out more about cookies including how to disable/enable and delete them at the following website www.aboutcookies.org.

You can block most cookies (except for Flash cookies) by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites, or you may experience reduced functionality when accessing certain services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website.

You can opt-out of receiving cookies from a range of ad servers (including, among others, Doubleclick, Videology, AudienceScience, Flashtalking and Microsoft) by visiting www.youronlinechoices.com and following the instructions provided.

Generally you can't delete Flash cookies (also known as local shared objects) with browser controls, but Adobe's website at www.adobe.com provides information on how to delete or disable Flash cookies. Click here for details. Please note that if you disable Flash cookies, you will not be able to play content on the ITV Player.

If you want to delete cookies from the browser on your mobile phone, you will need to refer to your handset manual.


Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business which may include, Yamaha Motor Company, Triumph Motorcycles, Blackhorse Finance or other third party companies; the personal information received is as described (I've removed the second as) above.

4. HOW WE USE YOUR PERSONAL INFORMATION


4.1 We may use and process your personal information where you have consented for us to do so. This may be to contact you with marketing information about the products and services we offer.
4.2 We may use and process your personal information where required to perform a contract with you. This may be to exchange information for warranty/aftersales/product registration or to allow us to provide a third party breakdown service. 
4.3 We may use your personal information to contact you if there are any urgent safety or   product recalls notices and it is in your vital interest for us to use your information to contact you.
4.4 We will use your personal information to comply with our legal obligations. This includes assisting the HMRC, the police, DVLA or any other public authority or criminal investigation body. We will also use your information to identify you when you contact us and to verify the accuracy of the data we hold about you.
4.5 We may use and process your personal information where is it necessary for us to pursue our legitimate interests as a business. This may include:

5. OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION

5.1 We may share your information between our group companies (Webbs of Lincoln Limited & Webbs Yamaha Centre (Peterborough) Limited. Any personal information used will be in them ways set out in Section 4 – How we use your personal information.
5.2 We may disclose your information to our third party service providers, agents and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as our website, newsletter & database management), administrative services or other third parties that provide services to us. When we use third party service providers, we only disclose personal information that is necessary for them to provide their service. They will keep your information secure and will only use it in accordance with our specific instructions.

A full list of our manufacturers and nominated suppliers, who we may share your information with, can be found below:

5.3 We work closely with various third parties to bring you a range of products and services which are complimentary to ours. When you enquire about these products or services, the relevant third party may use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. These third parties may share your information with us which we will use in accordance with this policy. In some cases, they will be acting as a controller of your information and therefore we advise you to read their privacy policy.
5. We may share your data with other 3rd party companies in irregular situations and if this was to arise, we would request your permission before doing so.


6. HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR

6.1 If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligation under other laws. We do not retain personal information in an identifiable format for longer than is necessary.
6.2 We may need your personal information to establish, bring or defend legal claims, in which case we will retain your personal information for seven years after the last occasion on   which we have used your personal information in one of the ways specified in Section 4.
6.3 The only exceptions to this are where:

7. YOUR RIGHTS 

7.1 You have a number of rights in relation to your personal information under the data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us search for your personal information.
7.2 You have the right to ask for a copy of the information that we hold about you by emailing or writing to us. Except in rare cases, we will respond to you within 30 days after we have received this request. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
7.3 It is important to us to keep all your personal information we hold as accurate as possible. If you change your name, address or contact information, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us.
7.4 You may withdraw your consent at any time by contacting us or by using our unsubscribe tool.
7.5 Where we rely on legitimate business interests as the legal basis for processing your personal information for any purpose(s), you may object to us using your personal information for these purposes by emailing or writing to us. We will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree in accordance with your rights, we will stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.
7.6 In certain circumstances you may ask for your personal information to be removed by emailing or writing to us. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
7.7 You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details.

8. SECURITY

8.1 We use technical and organisational security measures to protect the personal information supplied by you and managed by us against manipulation, loss, destruction and access to by third parties. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to properly protect your personal information, we cannot guarantee the security risk of your information whilst in transit to our website and any transmission is at your own risk.

9. MARKETING

9.1 We may collect your preferences to send you marketing information directly from us by email/SMS if you request information, a test ride or a call back on our website. We will only do so if you have consented to receiving such marketing information directly from us.

10. OPTING OUT - We will provide you with details of how you can opt out at any time. This can be done by completing the opt out form which can be found on our website here.

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Updated November 11th 2019